The motivation and awareness of the human team aims to give a respectful and dignified treatment to pets, as well as facilitate all the procedures at a time as delicate as the loss of what is considered one more of the family.
The customer service team consists of Maria, Silvia, and Nuria. They accompany the customer in the incineration process from collection to the veterinary clinic to the end of the process. They are prepared to resolve any doubts that may arise and facilitate communication with the clinic and the owner.
Meritxell takes care of document management and procedures with the administration.
Gloria is responsible of the Administrative and Accounting Department.
Its function is to prepare pets so that the owners find the animal in the best possible condition. They use innovative techniques and products to preserve and improve the condition of the animal in each special circumstance. Marta, Montse and Desirée also attend to the families who come to say goodbye to their pet in the different crematories.
Marta is also responsible for the Barcelona Crematory.
Oscar, Llorenç, Carlos, Ismi, Sam, Jarika, Kiko and Damià take care of the transfer of the animal from the clinic or home to the funeral home and then the delivery of the ashes.
Ismael, as logistics and operational director, is responsible for the coordination of all of them.
He is also responsible for the Vallés Cremnatory (Mascarol).
Alberto and Jaume are the technicians in charge of the incineration operation in Mascarol.
Miquel is also the technical manager of the Girona Funeral Home (Riudarenes).
Toni is responsible for the commercial and marketing area. It coordinates the support tasks at the veterinary clinics, one of which is the training program aimed at the clinic staff to improve customer service in delicate moments such as the death of the animal.
Thierry is responsible for supporting veterinary centers and major accounts, reporting on our services, the implementation of identification protocols, traceability control, implementation of IT tools and attending to any incidents that may arise.
Eneko, as assistant manager, also collaborates by supporting the veterinary centers. She also participates in the expansion of Tanatori de Mascotes and in other internal tasks of the company, such as the implementation of the new computer system.
Isabel and Joan are the owner-managers of the company.
Isabel heads the operational-logistics area and Joan the financial area.